06 Customer relations

Our offer

The quality and availability of our services are vital for the comfort of life and work of millions of Poles, therefore we adjust our actions to their needs and expectations every year. All the time, we continue to extend the offering and raise the service standards, develop activities for reliability of energy supplies, analyze the level of customers’ satisfaction and care for security of their data. In 2019 we supplied a comprehensive range of energy products and services to over 2.5 million individual and institutional customers across Poland.

Our offer

We offer to individual customers both electricity and packages including additional services and products such as assistance of professionals in removing failures at home or innovative devices for smart home management. On the other hand, corporate customers may take advantage of services supporting their businesses, e.g. consulting on optimizing electricity consumption.

Selected products for households

  • Enea Smart – electricity as part of the package of solutions which will allow for more effective use of electricity and protection of the home against fire, flooding or burglary,
  • ENERGIA+ Fachowiec [Repairman] – electricity with the service of small household repairs (electrician, plumber),
  • ENERGIA+ Pewna cena [Sure price] – electricity with a guarantee of its unchanged prices during the term of the agreement,
  • Energia+ Rodzina [Family] – a product for customers who hold a Large Family Card,
  • Mądra Energia [Wise Energy] – packages including a modern installation (storage heater, heat pump, air cleaner or photovoltaic panel) and services adjusted to it (e.g. assistance in acquiring financing and performing the installation and connecting it to the grid),
  • Enea Eco – offering of lower rates for electricity used at night provided it is used for the purpose of ecological heating of the home or charging an electric car,
  • New 2019 ENERGIA+ Office 365 – electricity together with an annual subscription of Microsoft 365 Family pack and a two-year access to a training platform devoted to using the software,
  • Photovoltaics for Large Families – special discount for holders of Large Family Card for purchasing photovoltaic installation from our partner,
  • New 2019 Pewna cena GAZ [Sure GAS Price] – a package including, apart from electricity, also gas at a price guaranteed until the end of 2021.

Detailed information on the offering

Selected products for companies

  • ENERGA + Constant price – guarantee of unchanged electricity prices during the term of the agreement,
  • ENERGIA+ Professional – electricity as part of a package with consulting services making it possible to optimize its consumption,
  • Enea Smart Business – electricity as part of the package of solutions which will allow for more effective use of electricity and protection of the company against fire, flooding or burglary,
  • Energia + Fachowiec [Repairman] – electricity at a price guaranteed for 36 months with the service of small household repairs,
  • New 2019 ENERGIA+ Office 365 – electricity together with an annual subscription of Microsoft 365 Business Premium pack and a two-year access to a training platform,
  • New 2019 Stała cena GAZ [Sure GAS Price] – a package including, apart from electricity, also gas at a price guaranteed until the end of 2022

Detailed information on the offering

Our customers have the possibility of registering in the Shopping Zone loyalty program to obtain attractive discounts from our partners. In 2019, we extended the list of available discounts significantly. The detailed offering can be found at strefa.enea.pl.

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